TERMS & CONDITIONS

Detailed description of goods and/or services.
Birthmark Of Africa Wines is a business in the wine industry of South Africa and sells wine to clients all over South Africa and other parts of the world.

  1. Order Policy
    1.1. When placing an order/s, see that the right information and details are given to us for example: Name/Delivery address/Email/Phone number/Postal Code as no changes can be made after the service/order is produced/in- transit

1.2 Full amount of the order/s must be paid to Birthmark Of Africa Wines

1.3 Payment must reflect in our Business bank account before processing an order/s.

1.4 Order/s must be inspected/checked and signed off by client/s upon delivery.

1.5 International and Bulk Orders can be placed directly via email: birthmarkofafricawines@gmail.com or info@birthmarkofafricawines.com

2. Refund policy
2.1 A Refund will only occur in the event that Birthmark Of Africa Wines supplied the client an incorrect Wine or Quantity then what is stated on the paid invoice.

A Refund will only occur in the event that Birthmark of Africa wines supplied the client a damage item. The item will be sent back for inspection before Birthmark Of Africa Wines will do the refund to the client.

No returns will be done on items after order have been inspected and signed off by client/s (Ref 1.4*)

2.2 Return and Refunds policy
The provision of goods and services by Birthmark Of Africa Wines is subject to availability. In the event that Birthmark Of Africa Wines does not have stock of certain items available
a two week waiting period may apply.

In cases of complete unavailability, Birthmark Of Africa Wines will refund the client in full within 30 days.
Cancellation of orders by the client will attract a 10% administration fee.


2.3 Return of goods:
Should any goods be returned, this will be at the sole and entire discretion of the Company and a handling charge equal to 10% of the
invoice price shall be payable by the Customer to the Company in respect thereof.

3.Breakage policy :
3.1 As wine bottles are rather fragile, we unfortunately do experience breakages…
Breakage policy – Bottle
If you receive your wine, Please check and you notice that a bottle has been broken please write this on the waybill you sign. Then please let us know via info@birthmarkofafricawines.com how many bottles are broken (and which wine). We ask that you send us photo evidence of this, as this speeds up the return/replacement process. We will then access the damage and refund the relevant amount back into your bank account, or send you replacement wine. The choice is yours.


3.2. Breakage policy – Case:
In the very extreme case of the whole case being damaged, please do not accept the delivery. Then please let us know via info@birthmarkofafricawines.com and we will get you a replacement asap.

3.3. Warranties/Guarantees:
All Birthmark Of Africa Wines will be supplied retail and export ready – this includes (packaging, branding, labels, barcodes, license code)

PLEASE NOTE: Any request for changes on (packaging, labels & barcodes requirements ) made by the retailer or exporter will be at an additional cost to the retailer or exporter.


4. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 working day and delivery confirmed by courier service by way of waybill number.


5. Export
Birthmark Of Africa Wines is Export Ready ,

Export Type : AGOA, SADC, EU-SADC EPA

All Export / international sales inquiries may be directed to email: info@birthmarkofafricawines.com for a quotation.

Birthmark Of Africa Wines supply to all countries.


6. Customer Privacy policy
Birthmark Of Africa Wines shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined
as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .


7. Payment

7.1 Payment options accepted
Payment may be made via Visa and MasterCard , instant EFT


7.2. Card acquiring and security
Card transactions will be acquired for Birthmark Of Africa Wines via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.
PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users
may go to www.payfast.co.za to view their security certificate and security policy.


7.3. Customer details separate from card details
Customer details will be stored by Birthmark Of Africa Wines separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za.


7.4. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


8. Responsibility
Birthmark Of Africa Wines takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support,
dispute resolution and delivery of goods.


9. Country of domicile
This website is governed by the laws of South Africa and Birthmark Of Africa Wines chooses as its domicilium citandi et executandi for all purposes under this agreement,
whether in respect of court process, notice, or other documents or communication of whatsoever nature .


10. Variation
Birthmark Of Africa Wines may, in its sole discretion, change this agreement or any part thereof at any time without notice.


11. Company information
This website is run by a (Pty) ltd company based in South Africa trading as Birthmark Of Africa Wines

Vat Registered

Registered Liquor Licence holder


12. Birthmark Of Africa Wines contact details

Email: @birthmarkofafricawines@gmail.com
Email: info@birthmarkofafricawines.com

Telephone: +27 078 49 49 464

Telephone: +27 084 54 46 795

Telephone: +27 062 91 60 311